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Frequently Asked Questions

 

How much do lessons cost per month?

  • Group lessons: $60 per month
  • Semi Private Lessons: $81 per swimmer per month
  • Private Lessons: $114 per month
First charges include the Registration Fee and the prorated amount for the first month. A credit card is required for this first payment. Payment is made for the exact number of classes left in the month. The auto pay system using a credit card (VISA, MC, Discover, AMEX) or by setting up an ACH payment with your bank. Billing occurs on the first of each month for the appropriate amount according to the type of lesson. Private Lessons: $112 per month
Why do you offer perpetual, year round, swimming lessons?

By holding our lessons in a long school year type schedule we want to give your child the best opportunity to gain the confidence and the skills they need in the water. Each student learns and grows at their own pace. This new method for us will allow your swimmer to move to the next level when they are ready. We will continue to determine readiness to move by looking at the  comfort level in the water as well as a mastery of the skills being taught in any given level. Some children may take a month, some may take six months. That is just fine. We continue to promote our program as a foundations based program. In each level we will focus on Bouyancy, Balance, Body Position and Breath Control and how to incorporate the four B’s into strokes and good swimming. Of utmost important to us is safe swimmers, swimmers with an understanding of the properties of water pool and swimmers who have mastered skills.


When can I sign up for lessons?

You can sign up at any time.


Is there a registration fee?

There is a $35 per family Registration Fee every 12 months


How do I register for lessons?

We have a new way to register. Register here for groups, private and semi private lessons. Call us at Meadowbrook if you do not see what you are looking for. We have private and semi private spots available that are not listed on the schedule at this time. We have flexibility in class times too.

To register, complete your family portal. 
Include a credit card or ACH payment which will be used for monthly auto-billing.
Click the Register NOW button and the system will walk you through the registration process. 
Your first charge will include:

A one time yearly registration fee of $35 for your entire family.
Your first month of lessons with any prorates that apply.
Credit card or ACH payments will automatically be made through the website on the first day of each month.  
If you would prefer to call or come in to Meadowbrook we can set up the registration for you.

      Meadowbrook Aquatic & Fitness Center
      5700 Cottonworth Ave
      Baltimore, MD 21209.
      410-433-8300
      info@mpswimschool.com 


Why do you charge, in advance, the prorated amount for lessons when I first sign up?

With such a full schedule, we are unable to reserve a spot without payment. For the swimmers and for scheduling purposes we cannot allow parents to hold spots and then drop out at the last minute. Our staffing needs and class schedules are based on enrollment.


How do I take a break from lessons?

To "take a break", a cancellation form must be provided 30 days prior to the next auto payment. For example: if you want to "take a break" February 1st, provide a Cancellation Form no later than January 1st


Why do I need to give 30 days notice before taking a break from a class?

The wait list gets very long and 30 days gives us an ample amount of time to cancel your enrollment and fill your slot. We also determine our staffing needs and other operational costs based on the enrollment for each month.


What if I join in the middle of the month?

You will be charged the pro-rated amount for the month in which you are starting swim lessons plus the $35 registration fee. You will then go into automatic billing system for all future months.


Are make ups offered for missed lessons?

We do not offer make ups for group lessons. If a swimmer has to miss a class , no make up will be given . In the event of a medical situation , you provide us with a doctor's note and you will receive a credit in the next billing cycle.If an instructor has to miss a class, the class will be taught by another well trained and qualified MPSS instructor
For private and semi private lessons, if a swimmer needs to miss a lesson they will be given one credit in their billing cycle from Sept 2015 – December 2016, January 2016 – May 2016 and June 2016 – August 2016. If an instructor misses a private or semi private lesson a make up will be given at a mutually agreed upon time.

In a semi private lesson, the swimmers will work together...if one swimmer misses a lesson, in order to receive credit, both swimmers will miss the lesson and the lesson will not be taught that week

All lessons will receive a credit in the case of a medical situation. We will need a note from a doctor. Please include the child's name and date of missed class


How long does my swimmer come to lessons?

Our classes are perpetual which means they continue until you turn in a withdrawal form.


How can I change my day or time of my lesson?

If you need to change your day or time, please email us info@mpswimschool.com


Can you guarantee that I will get my favorite instructor?

Many of our families have become attached to their instructors.  We know that different students respond to different teaching personalities. We will always try to accommodate these needs. We cannot guarantee an instructor and we reserve the right to change an instructor if necessary.


What happens if my instructor’s schedule changes but I can’t change my schedule?

Occasionally, situations arise that require an instructor to change their schedule. Should this happen, we will do our best to work with you in changing your time to accommodate the new schedule or finding you a different qualified instructor. All of our instructors are required to take Michael Phelps Swim School instructor training prior to starting and throughout their time with us, therefore we believe our instructors are equally qualified.   


What if my class only has one or two swimmers?

If a group class has only one or two students enrolled in it we do reserve the right to consolidate or cancel that class.


What is your sick policy?

All lessons will receive a credit in the case of a medical situation. We will need a note from a doctor. Please include the child's name and date of missed class
What happens if there is inclement weather?

We try to hold lessons whenever possible, in the event of inclement weather and we must cancel any lessons you will be notified by email. In addition, it will be on the website as well as our Facebook page. If lessons are cancelled, you will receive a credit on your next billing cycle.


What should my swimmer bring to class?

A swimming suit, towel, and goggles (optional). If your swimmer is not potty trained, we do ask that you put them in a swimming diaper.  If your swimmer has longer hair we ask that you put it in a ponytail and wear a swim cap.


Should my swimmer wear a swim diaper?

If your swimmer is not potty trained, we do ask that you put them in a swimming diaper.


Can I sit on the deck and watch my child swim?

Parents may observe the lessons from the lobby windows. Parents are not allowed on the pool deck. We ask that you attempt to be minimally visible because your presence distracts the children. They often become more interested in watching you than listening to the instructor.


What if my child cries?

If your child is unhappy and does not want to come to class, please let us know. We want to work with you and your child. Most times we can make a child feel comfortable about the lessons if we show respect for their feelings, patience, and understanding. We have also found that if we show the children our confidence they rise to the occasion. We are not afraid of tears and fears. It is often part of learning something new.


Do you offer discounts?

We offer a 10% sibling discount, applied to the least expensive lesson type. Meadowbrook Seasonal Family Memberships will also receive a 15% discount each month, applied to the least expensive lesson type.


What holidays are you not holding lessons?

We have several major holidays built into the system so if you are to miss a class due to one of our planned holidays you will not be charged for that lesson. If the pool has to close for weather or any other problem you will not be charged for the lesson that was missed.

Major Holidays for the 2015 – 2016 Season

  • Dec 21, 2015 – Jan 3, 2016
  • Jan 18, 2016
  • February 15, 2016
  • May 28 - 31, 2016
  • July 4, 2016
  • August 22 – September 11,2016 (Group lessons only)

Registration

Online - Click here

 

Fax

410-433-0953

Mail

P.O. Box 10496
Baltimore, MD 21209

Walk In

5700 Cottonworth Ave
Baltimore, MD 21209

Telephone

410-433-8300

 

License the Method

 

521 Piccadilly Rd | Baltimore, MD 21204
410-963-0400  | cplears@aol.com

Copyright Michael Phelps Swimming - Baltimore, MD